Contact Us
We appreciate your interest in our products and are always happy to assist with questions before or after your purchase.
Whether you need help selecting the right rug, checking an order status, requesting product information, or learning more about our policies, our customer support team is available during regular business hours.
We aim to respond to inquiries as promptly as possible and provide clear, helpful information so that you can shop with confidence.
Customer Support
Email
service@jinorarugs.com
Phone
+1 (323) 377-0179
Business Hours
Monday – Friday, 10:00 AM – 6:00 PM (EST)
Mailing & Customer Service Address
Jinora Rugs
2358 S Redwood Rd
West Valley City, UT 84119
United States
Manufacturer Information
Tianjin Jinrui Textile Co., Ltd.
No. 1 Wenguang Road, Cuihuangkou Town,
Wuqing District, Tianjin, China
Before Contacting Us
To help us assist you more efficiently, please include the following information when applicable:
- Your order number
- The email address used for the purchase
- A brief description of your question or concern
- Photos of the item if you are contacting us about a product issue
Providing these details will help us review your request and respond more quickly.
Order Support
- Product questions
- Order status updates
- Shipping inquiries
- Returns and exchanges
- Refund requests
- Product availability
- General customer support
Response Time
We strive to respond to most customer inquiries within 1–2 business days. Response times may be slightly longer during holidays, promotional periods, or periods of unusually high inquiry volume.
Our Commitment
We believe that good customer service begins with clear communication and transparency. If you have any questions about our products, policies, or your shopping experience, we encourage you to reach out. We value every customer and will make reasonable efforts to provide timely and helpful assistance.
We look forward to hearing from you.