Terms of service
Welcome to Jinora Rugs. These Terms & Conditions govern your access to and use of our website, products, services, and related content. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any provision of these terms, please discontinue use of the website.
1. Acceptance of Terms
By accessing, browsing, registering an account, or placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and all applicable policies referenced on the website.
2. Eligibility to Use the Website
You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and purchase products. You agree to provide accurate and complete information when interacting with our services.
3. Business Information
This website is operated by Jinora Rugs.
Company Name: 天津市津瑞纺织品有限公司
Contact Email: service@jinorarugs.com
Contact Phone: +1 (323) 377-0179
Business Address: 2358 S Redwood Rd, West Valley City, UT 84119, United States
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, colors, pricing, and images are accurate.
Because of differences in screen settings, lighting conditions, and manufacturing variations, actual product appearance, texture, pattern placement, and color may vary slightly from what is displayed on the website.
Such reasonable variations do not automatically constitute product defects.
5. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, modify product offerings, or refuse orders where inventory shortages, pricing errors, or operational issues occur.
6. Pricing Accuracy
Prices displayed on the website are shown in U.S. Dollars unless otherwise stated.
Although we strive for accuracy, pricing, promotional, or typographical errors may occasionally occur. We reserve the right to correct errors and cancel affected orders before shipment if necessary.
In such cases, customers will be notified and provided with appropriate options.
7. Order Acceptance
Submission of an order does not constitute automatic acceptance.
An order is considered accepted only after payment authorization is received and shipment processing has begun.
We reserve the right to refuse or cancel orders for legitimate business reasons, including suspected fraud, inaccurate information, inventory issues, or violations of these Terms.
8. Payment Authorization
Customers agree to provide valid payment information and authorize us to charge the selected payment method for the full purchase amount, including applicable taxes and shipping charges.
Fraudulent payment activity may result in order cancellation and reporting to appropriate authorities.
9. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
You agree to notify us promptly of any unauthorized use or security breach.
10. Accuracy of Customer Information
Customers are responsible for providing complete and accurate billing, shipping, and contact information.
We are not responsible for delays, failed deliveries, additional carrier charges, or losses resulting from incorrect information submitted by the customer.
11. Shipping and Delivery
Shipping times displayed on the website are estimates only and are not guarantees.
Delivery dates may be affected by weather conditions, carrier delays, public holidays, supply chain disruptions, customs inspections, or other circumstances beyond our reasonable control.
Risk of loss and title transfer to the customer upon successful delivery to the shipping address provided during checkout, where permitted by applicable law.
12. Inspection Upon Delivery
Customers should inspect delivered items within a reasonable period after receipt.
Any issues involving shipping damage, missing items, incorrect products, or visible defects should be reported as soon as possible to facilitate investigation and resolution.
13. Returns and Refunds
Returns, refunds, and exchanges are governed by our Refund Policy.
Customers should review the Refund Policy before making a purchase, as eligibility, timelines, and procedures may apply.
14. Exchanges
Where eligible, exchange requests may be offered subject to inventory availability and compliance with our return requirements.
Exchange approval remains at our reasonable discretion based on the circumstances of the request.
15. Prohibited Activities
Users may not:
- Violate any applicable laws or regulations.
- Submit false, misleading, or fraudulent information.
- Attempt to gain unauthorized access to systems, servers, or accounts.
- Introduce malware, viruses, or harmful code.
- Interfere with website operations or security measures.
- Use automated tools to scrape, copy, or harvest website data without authorization.
- Engage in abusive, threatening, defamatory, or unlawful conduct.
- Impersonate another individual or entity.
- Use the website for fraudulent commercial purposes.
16. Intellectual Property Rights
All website content, including but not limited to text, graphics, logos, product images, product descriptions, designs, layouts, trademarks, and software, is owned by or licensed to Jinora Rugs and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.
17. User-Generated Content
If customers submit reviews, comments, photos, suggestions, or other content, they grant Jinora Rugs a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish such content for business purposes.
Users remain responsible for ensuring submitted content does not infringe the rights of third parties.
18. Monitoring and Enforcement
We reserve the right, but are not obligated, to monitor website activity and investigate suspected violations of these Terms.
We may suspend, restrict, or terminate access where violations are reasonably believed to have occurred.
19. Third-Party Services
The website may contain links to third-party websites, payment processors, logistics providers, or external services.
We are not responsible for the availability, content, privacy practices, policies, or actions of third-party services.
Users interact with third-party services at their own discretion and subject to those providers' terms.
20. Privacy Protection
Personal information is collected, processed, stored, and protected in accordance with our Privacy Policy.
We do not sell customer personal information and do not use personal information for advertising purposes without consent, except where permitted or required by law.
21. Website Availability
We aim to maintain uninterrupted website access; however, availability cannot be guaranteed.
Maintenance activities, technical failures, software updates, cybersecurity incidents, or external disruptions may temporarily affect website performance.
22. Disclaimer of Warranties
Except where prohibited by applicable law, the website and its contents are provided on an "as available" and "as is" basis.
We make no representation that website operation will be uninterrupted, error-free, secure, or free from harmful components.
Nothing in these Terms excludes warranties that cannot legally be excluded under applicable law.
23. Limitation of Liability
To the maximum extent permitted by law, Jinora Rugs shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the website, products, or services.
Where liability cannot legally be excluded, liability shall be limited to the amount paid for the relevant order giving rise to the claim.
24. Indemnification
Users agree to defend, indemnify, and hold harmless Jinora Rugs, its affiliates, officers, employees, service providers, and partners from claims, damages, liabilities, costs, and expenses arising from:
- Violation of these Terms.
- Misuse of the website.
- Infringement of third-party rights.
- Fraudulent or unlawful conduct.
25. Force Majeure
We shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Severe weather conditions
- Power outages
- Labor disputes
- Transportation disruptions
- Government actions
- Public health emergencies
- Cybersecurity incidents
26. Compliance With Applicable Laws
Users agree to comply with all applicable local, state, federal, and international laws when accessing or using the website.
Any use that violates applicable laws is strictly prohibited.
27. Dispute Resolution
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith communication.
Customers are encouraged to contact our support team first so that reasonable efforts may be made to address concerns efficiently.
28. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles, except where mandatory consumer protection laws provide otherwise.
29. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
30. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on the website, constitute the entire agreement between the customer and Jinora Rugs regarding use of the website and related services.
31. Changes to These Terms
We reserve the right to update, revise, or modify these Terms & Conditions at any time to reflect operational, legal, regulatory, or business changes.
Updated versions will become effective upon publication on this website unless otherwise stated.
Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Contact Information
If you have questions regarding these Terms & Conditions, please contact us:
Jinora Rugs
Email: service@jinorarugs.com
Phone: +1 (323) 377-0179
Mailing Address:
2358 S Redwood Rd, West Valley City, UT 84119, United States
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)