Privacy policy
At Jinora Rugs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide when using our website, including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment-related information necessary to complete transactions
- Account information, if you create an account
- Information submitted through customer service inquiries, contact forms, or product reviews
We may also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Managing returns, refunds, and exchanges
- Communicating order updates and shipping notifications
- Responding to inquiries and requests
- Improving website functionality and user experience
- Detecting, preventing, and investigating fraud or unauthorized activities
- Maintaining website security and operational integrity
- Complying with legal obligations and regulatory requirements
We only collect and use information that is reasonably necessary to provide our products and services.
Information Sharing
We may share personal information with trusted third-party service providers only when necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting providers
- Security and fraud-prevention service providers
- Professional advisors and legal authorities when required by law
These service providers are permitted to use personal information only for the specific services they perform on our behalf.
We Do Not Sell Personal Information
Jinora Rugs does not sell, rent, trade, or otherwise transfer customers' personal information to third parties for monetary compensation or commercial marketing purposes.
We do not use personal information for advertising purposes without the customer's consent.
Any marketing communications that may be offered are voluntary, and customers may opt out at any time where applicable.
Data Security
Protecting customer information is important to us.
Our website utilizes SSL (Secure Sockets Layer) encryption technology to help protect personal information transmitted through the website. SSL security certificates help safeguard sensitive data during transmission between users and our website.
In addition, we maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
While no method of transmission or storage can be guaranteed to be completely secure, we take commercially reasonable measures to protect customer information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Maintain website functionality
- Analyze website performance and traffic
- Improve user experience
- Support security and fraud prevention efforts
Most browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website features.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Complete transactions and provide services
- Meet legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, reasonable measures may be taken to securely delete or anonymize it.
Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request corrections to inaccurate information
- The right to request deletion of eligible personal information
- The right to object to certain processing activities where permitted by law
- The right to request information regarding how personal information is used
To exercise any applicable privacy rights, please contact us using the information provided below.
Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Compliance With Applicable Laws
This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, as well as other relevant legal requirements that may apply to our business operations.
Where required by law, we will cooperate with lawful requests from courts, government authorities, or regulatory agencies.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will become effective when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Jinora Rugs
Email: service@jinorarugs.com
Phone: +1 (323) 377-0179
Mailing Address:
2358 S Redwood Rd, West Valley City, UT 84119, United States
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (EST)